Frequently Asked Questions

Everything you need to know about our gear and the GORUCK lifestyle.

What is the Scars Lifetime Guarantee?

We stand by the quality of our gear. If you break it, we fix it. This lifetime guarantee covers defects in materials and workmanship for all GORUCK built gear.

How long does shipping take for domestic orders?

Most orders are processed within 1-2 business days. Standard shipping typically takes 3-5 business days depending on your location within the United States.

Do you offer international shipping?

Yes, we ship our rucksacks and apparel worldwide. Please note that international customers are responsible for any customs duties or taxes incurred upon delivery.

What is your return policy?

We offer a 30-day return window for products in new, sellable condition. Items must include all original tags and packaging to be eligible for a full refund.

How do I clean my GORUCK rucksack?

We recommend hand washing your gear in a tub with cold water and a mild detergent. Hang to dry out of direct sunlight. Never put your rucksack in a washing machine or dryer.

Can I use GORUCK plates in other backpacks?

While our Ruck Plates are designed specifically for the plate pockets in GORUCK rucksacks, they can be used in other packs if the dimensions are compatible and the bag can support the weight.